FAQS

How can I choose the right pearl for my piece?

Our expert team is always available to help you select the right pearl for you based on your preferences for size, color, shape, and luster. If you’re unsure, don’t hesitate to reach out -- we’ll guide you through the selection process to ensure you love your piece.

Will my jewelry tarnish?

Our jewelry is crafted from high-quality 18K gold or S925 silver, paired with our finest pearls which helps prevent tarnishing. To keep your piece looking its best, avoid exposing it to harsh chemicals or extreme conditions. We also provide a soft jewelry cloth to gently wipe your jewelry after wearing it and protective packaging to safeguard it from scratches. With proper care, your Luna De Fleur piece will remain a cherished part of your collection for years to come.

Do you ship to my countries?

We offer international shipping to most countries worldwide! Shipping times and rates may vary depending on your location. Please refer to our shipping policy or contact us for more details about international orders.

Can I return or exchange my jewelry?

We want your journey with Luna De Fleur to be a tryly joyful and satisfying experience! For most of our jewelry, we offer returns or exchanges within 7 days of receiving your order, provided the item is in its original condition. However, special offers and customized pieces are not eligible for returns unless defective. Please don’t worry as all of our jewelry comes with a 1-year warranty to ensure its lasting quality.